We are looking for PROBLEM SOLVERS:INSIDE!
Technical Support (m/f/d)
What you do:
- Responding to post-sales inquiries from customers by phone/email/web
- Handling customer problems and direct implementation of recommendations and measures
- Most effective resolution of customer issues using internal technical expertise, knowledge base and other internal tools
- Collect and analyze logs to identify problems and determine root cause
- Collaboration with technical engineers to find quick solutions for customers
- Create new articles in the internal knowledge base to provide information for reuse across the Technical Support Center
- Monitoring current developments for customer solutions
What you bring with you:
- Excellent communication skills and strong service orientation
- Successfully completed training as a construction machinery technician, agricultural machinery technician or comparable training
- Quick grasp of technical issues
- Ability to identify technical problems and identify solutions
- Good knowledge of German and English, any other foreign language is an advantage
What you get:
- A permanent employment contract with attractive remuneration
- Exciting, challenging and varied tasks
- The opportunity to actively shape the future of the company and its success
- Short decision-making processes
- A flat company hierarchy with individual development opportunities
- A familiar working atmosphere
Are you interested in joining ECHLE as a Technical Support (m/f/d)? Then we look forward to getting to know you!
“The great thing about ECHLE is that I can live my passion for large machines every day.”
Christoph,
Agricultural and construction machinery mechatronics technician
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Alternatively, you can send us your complete application documents in the traditional way:
ECHLE Hartstahl GmbH
Personnel department
Lower pinnacle 6
D – 77709 Wolfach
Phone: +49 (0)7834 – 86559-0
E-Mail: karriere@echle-hartstahl.de
